Shipping policy
Shipping Policy
Last updated: September 10, 2026
Thank you for shopping with Built On Grace. We want to make sure your order arrives safely and within the timeframe you expect.
Order Processing
Orders are typically processed within 2–7 business days after purchase.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, sales, holidays, or other periods of unusually high order volume, processing may take longer. If there is a significant delay, we will do our best to communicate with you.
Shipping
Once your order has been processed, it will be shipped using the shipping method selected at checkout.
Estimated shipping times are:
- Standard Shipping: 5–12 business days
- Express Shipping: 3–9 business days
Shipping times are estimates and begin after your order has been processed. Delivery times may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any applicable free-shipping promotions will be clearly stated on our website or at checkout.
Tracking
When your order ships, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for tracking information to update after the package has been accepted by the carrier.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that you entered an incorrect address, contact us as soon as possible through our website’s contact form. We will try to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and tracking procedures.
If your package appears to be lost, stolen, or damaged, please contact us through our website’s contact form and provide your order number and any relevant tracking information. We will work with you to determine the appropriate next steps.
Shipping Delays
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, or other unexpected events.
If we learn that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide the applicable delay information and available options.
International Shipping
We currently ship within the United States only.
Contact
If you have questions about your order or this Shipping Policy, please contact us through our website’s contact form.
Built On Grace